Your data: what we collect, who touches it, and how to get it back

Running a licensed casino means holding more of your data than a shop would, and it is fair to want to know exactly what and why. Everything below is a plain description of what we collect, what we do with it, and what you can make us do with it.

What we collect

• Account data: name, date of birth, email, phone number, address and account currency.
• Verification documents: photo ID and a proof of address, required by our licence before a first withdrawal.
• Financial data: deposits, withdrawals, the rails used, and the balance history behind them.
• Play data: games opened, stakes, session lengths and bonus progress.
• Technical data: IP address, device and browser, used for security and for enforcing one account per person.

Why we hold it

Four reasons, and no others. To run the account you asked us to open. To meet the anti-money-laundering and age-verification duties our licence imposes. To keep the account secure and to detect fraud and duplicate registrations. And to honour responsible-gambling requests such as limits and self-exclusion, which only work if we can recognise a returning person.

We do not sell your data to other casinos, marketing lists or data brokers. We do not pass it to advertisers for resale. Where a payment processor or a verification provider handles your details, they act on our instructions and only for the task in front of them.

How it is stored, and for how long

Traffic is encrypted in transit with SSL and stored on access-controlled systems; passwords are hashed, never held in a readable form. Verification documents sit in a restricted store that ordinary support staff cannot browse.

Records are kept for as long as the account is open and for the retention period our licence and anti-money-laundering rules require after it closes — which is a matter of years, not weeks, and is not something we can waive on request. Marketing consent is a separate matter and can be withdrawn at any moment without affecting the account.

Your rights, and how to use them

• Access: ask for a copy of what we hold on you, and we will provide it.
• Correction: a misspelled name or a stale address can be fixed from the account area or through support.
• Deletion: we will delete what we are not legally required to retain, and we will tell you plainly what is retained and why.
• Objection: opt out of marketing at any time; the account keeps working exactly as before.
• Complaint: if our answer does not satisfy you, the licensing framework we operate under provides an escalation route.

Cookies

We use cookies to keep you signed in, to remember lobby preferences such as filters, and to measure which pages are used. You can clear or block them in the browser; the site will still work, though it will forget who you are between visits and you will sign in more often. Nothing on this site sets a cookie that reads your other browsing.

Questions about any of this go to our support team, who will route them to the people who actually administer the data rather than answering from a script. The rest of the house rules are on the homepage.